Return & Refund Policy

Last updated: January 3, 2025

At Tokandtouch, your satisfaction is important to us.
If you are not completely happy with your purchase, you may request a return or refund under the conditions below.

1. Return Period

• We accept returns within 30 days from the delivery date.
• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
• Certain items (such as personal care products, customized goods, or final sale items) are not eligible for return.

2. Return Authorization

• To start a return, please contact our Customer Service at support@tokandtouch.com.
• We will provide you with the correct return address based on the product and the warehouse it was shipped from.
• Do not return any items to the address of our company headquarters, as returns sent to the wrong location will not be processed.

3. Return Shipping

• Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.
• For defective or incorrect items, we will provide a prepaid return label or other solution.

4. Refund Processing

• Once your return is received and inspected by our warehouse, we will notify you by email.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, except in cases where we made an error.

5. Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 7 days of delivery with photos or videos showing the issue.
• We will replace the item or issue a refund at no additional cost.

Note:
Our return addresses vary because we work with multiple warehouses (Gelato). Always wait for our instructions before sending any product back.